Technical Support Engineer
at Pinecone, Manchester
About Pinecone
Pinecone is on a mission to build the search and database technology to power AI applications for the next decade and beyond. Our fully managed vector database makes it easy to add vector search to AI applications. Since creating the “vector database” category, demand has grown incredibly fast and it shows in our user base. We are a distributed team with clusters in New York, San Francisco, Tel-Aviv, and Manchester.
About the Role
Pinecone is seeking a Technical Support Engineer to join our team. This role will involve providing world-class customer service and technical support for our vector database platform. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should also have a strong technical background, including experience working with two or more programming languages, familiarity with ML and AI, and experience working with two or more cloud providers.
Responsibilities:
Provide expert technical support to customers, including troubleshooting complex technical issues
Manage and resolve customer inquiries in a timely and effective manner
Build the tools and automations to optimise our workflow
Enhance our product literature by creating knowledge base articles and improving our online documentation.
Qualifications:
Bachelor’s degree (or equivalent experience) in computer science or a related field
Proficiency in one or more popular programming languages (Python, Rust, Go, Javascript, C, Java)
Working knowledge of ML and AI
Experience with cloud providers
Excellent written and verbal communication skills
Strong customer service and problem-solving skills
Ability to work independently in a fast-paced, team environment
Benefits:
Flexible hybrid working model
Work From Home allowance
Opportunity to work with a world-class team of experts in ML/AI and cloud computing